Dec 21, 2024  
Official Catalog January 2022 
    
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Official Catalog January 2022 [ARCHIVED CATALOG]

MDAA208 - Quality Improvement and Customer Service in Medical Offices

Semester Credit Hour(s) 3
Healthcare is a service industry with patients assessing the value of their experience beyond the medical care, to also include the service and support associated with the care. In this course, students will study the impact listening skills and communication techniques have on patient satisfaction levels. Additional topics include efficiency, and quality improvement measures to meet customer patients service expectations.