Nov 21, 2024  
Official Catalog Winter 2024 
    
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Official Catalog Winter 2024 [ARCHIVED CATALOG]

MDAA208 - Quality Improvement and Customer Service in Medical Offices

Semester Credit Hour(s) 3
Healthcare is a service industry with patients assessing the value of their experience beyond the medical care, to also include the service and support associated with the care. In this course, students will study the impact listening skills and communication techniques have on patient satisfaction levels. Additional topics include efficiency, and quality improvement measures to meet customer patients service expectations.  Note:  Students who started MDAA101 in or after Spring 2023 will take MDAA209 .