May 24, 2022  
Official Catalog September 2021 
    
Official Catalog September 2021 [ARCHIVED CATALOG]

HOSS230 - Leading Hospitality Services Management

Semester Credit Hour(s) 3
This course addresses the hospitality industry from a services management perspective. Students will explore their role as managers by examining fundamental human resource concepts from a customer/employee perspective. Students will gain an understanding of how outstanding service in all aspects of an organization will impact all segments of a company including their global competitive edge.