Medical Administrative Assistant, AAS

B&SC Code: MDAA
CIP Code: 51.0716
New York Hegis Code: 5005
Available online in all states

Program: MDAA

Medical administrative assistants are responsible for keeping the medical office running smoothly by handling office and administrative tasks, such as answering phones and maintaining databases, organization of medical records and charts, transferring lab results to appropriate technicians, completing inventories, and maintaining general office standards. Valuable skills to possess include communication, organization, and time management.

Graduates of this degree plan will achieve the following program and institutional outcomes:

• Ensure confidentiality and fulfill HIPAA standards for the creation, distribution, and release of medical information.
• Demonstrate professional interpersonal communications and support services to diverse patient populations resulting in high patient/customer/client satisfaction ratings.
• Understand office operations to recommend process changes for improving efficiency, efficacy, and/or flexibility.
• Evaluate office operations to recommend process changes for improving efficiency, efficacy and/or flexibility.
• Understand basic insurance plans, coding and billing practices, and office financial operations.
• Apply basic medical terminology and anatomy and physiology to daily office procedures.
• Utilize current technology and resources to identify a research need, locate and evaluate necessary  and available information, and then use it appropriately to communicate findings in visual, written, or oral formats.
• Integrate new and prior knowledge, skills, and behaviors acquired through learning to engage in career, life, and academic pursuits.
• Examine individual thinking strategies through reflection, analysis, and evaluation to adjust learning processes focused on continual improvement.
• Follow established methods of scientific inquiry and quantitative reasoning to form conclusions and make decisions.
• Assess academic, life, and career situations that promote cultural sensitivity, global and economic awareness, and a sense of belonging.