B&SC Code: DBUA CIP Code: 52.0101 New York Hegis Code: 5004 Available online in all states
The Business Assistant diploma program will provide students with the technical and critical skills necessary to perform sales and service functions and processes aligned meeting customers’ needs and organizational goals. Students in this program develop skills for handling customer inquiries, improving processes and productivity, and providing information about an organization’s products and services to the consumer or client. Graduates of this program may apply courses and earned credits toward the Business AAS degree plan.
Graduates of this diploma plan will achieve the following program and institutional outcomes:
Understand the role of business in a global environment.
Recognize and develop management and leadership skills.
Utilize appropriate current technology and resources to locate and evaluate information needed to accomplish a goal, and then communicate findings in visual, written and/or oral formats.
Transfer knowledge, skills and behaviors acquired through formal and informal learning and life experiences to new situations.
Employ strategies for reflection on learning and practice in order to adjust learning processes for continual improvement.
Follow established methods of inquiry and mathematical reasoning to form conclusions and make decisions.
Participate in social, academic, and professional communities for individual growth and to function as a citizen of a multicultural world.
Demonstrate knowledge and skills employers expect of new hires entering the career field.